Support
We provide dependable customer support to keep your solar system performing at its best ā anytime you need us.
Client Support Center
Comprehensive support for your solar energy system. From installation to maintenance, our dedicated team is here to ensure your investment delivers maximum value.
Technical Support
Expert assistance for system performance issues, faults, and troubleshooting. Our technicians are available round-the-clock for urgent matters.
Maintenance & Service
Proactive maintenance plans, repairs, and system upgrades to ensure optimal performance and extend your system's lifespan.
Warranty & Products
Comprehensive warranty coverage, product replacements, and information about all supported equipment in our portfolio.
Installation Assistance
Professional installation services, site assessments, and technical consultations for new or expanding solar systems.
Frequently Asked Questions
What is the warranty period for solar panels?
Our solar panels come with a 25-year performance quarantee and a 10-year product warranty. This ensures your panels maintain at least 80% of their original efficiency after 25 years. Additional warranty options are available for commercial installations.
How often should I schedule maintenance for my solar system?
We recommend bi-annual maintenance checks - once before the rainy season and once after. Basic cleaning of panels should be done every 3-6 months depending on your location's dust levels. We offer maintenance packages with regular scheduled visits.
What should I do if my solar system stops working?
First, check your inverter display for error codes. If the system is completely off, check your main breaker and DC isolators. Document any error messages and contact our technical support team immediately at +254 717 363 398. Emergency support is available 24/7.
How long does installation typically take?
Residential installations typically take 2-3 days. Commercial installations vary based on system size but usually range from 5-10 working days. We provide a detailed timeline during the initial consultation and keep you updated throughout the process.
Do you provide emergency repair services?
Yes, we offer 24/7 emergency repair services for critical system failures. Emergency service calls are prioritized and we aim to respond within 4-6 hours in urban areas and 12-24 hours in remote locations. Emergency contact: +254 717 363 398.
Can I expand my existing solar system?
Yes, most systems can be expanded. We offer system upgrade assessments to determine compatibility and provide recommendations for additional panels, batteries, or inverter capacity. Contact our technical team for a free assessment.
What maintenance is covered under warranty?
Our warranty covers defects in materials and workmanship. Routine maintenance like cleaning is not covered, but repairs due to manufacturing defects are fully covered. We provide a detailed warranty document with every installation.
Submit a Support Request
Please fill in the form below and our support team will get back to you within 2 business hours.
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